The data needed to follow up — and no more.

1. Who this notice covers

PayerPing is a business-to-business service. The subscribing business controls the payer and invoice information it adds. PayerPing processes that information to provide the service and acts as a processor where the subscribing business determines the purpose of processing.

2. Information we process

• Account and authentication details for people using PayerPing.
• Business identity, reply address, payment instructions, and subscription status.
• Payer names, company names, email addresses, notes, and suppression status.
• Invoice numbers, amounts, due dates, payment links, reminder schedules, and message content.
• Technical delivery records, provider message identifiers, audit events, and essential security logs.

3. Why we process it

We use the information to authenticate users, provide and secure the reminder service, route payer replies, enforce plan limits, process payments, prevent duplicate or unwanted delivery, investigate failures, and meet legal obligations. We do not sell payer contact data.

4. Service providers

PayerPing relies on specialist providers for hosting and delivery, including Vercel, Neon, Clerk, Postmark, Stripe, and Inngest. They process limited information needed for their function under their own contractual and security commitments. Data may be processed outside the UK where appropriate transfer safeguards apply.

5. Retention and deletion

Active account data is retained while the service is provided. Delivery, billing, suppression, and audit records may be retained afterwards where necessary for security, compliance, dispute handling, or to honour an unsubscribe. Customers should request deletion before closing an account if they need a specific export or timetable.

6. Your choices and rights

Payers can unsubscribe using the signed link in a reminder. Individuals may also have rights to access, correct, erase, restrict, or object to processing under UK data protection law. Requests relating to invoice records should normally be directed to the subscribing business first.

7. Contact

For privacy or data-rights questions, contact the support address in your account or service order. Include the relevant business name and invoice reference, but do not send bank credentials or passwords by email.