Clear responsibilities make safer reminders.

1. Business service

PayerPing is provided for business use, not personal or household debt collection. By creating an account or purchasing a plan, you confirm that you have authority to act for the subscribing business.

2. Your invoices and instructions

You are responsible for ensuring that:

• Every invoice is genuine, accurate, due from the named payer, and lawfully pursued.
• Payer contact details and payment instructions are current and were obtained lawfully.
• You review the complete reminder sequence before activation.
• You promptly pause or mark an invoice paid, cancelled, or disputed when circumstances change.

3. Acceptable use

You must not use PayerPing for harassment, disputed consumer debt, misleading demands, unlawful marketing, sanctions evasion, or messages that impersonate a court, solicitor, enforcement authority, or the payer. We may suspend sending where activity threatens recipients, deliverability, another customer, or the service.

4. Subscription and payment

Plans are billed monthly in advance through Stripe at the price shown at checkout. Plan capacity and features are described on the pricing page. You can manage or cancel through the billing portal. Unless required by law, fees already charged for a billing period are not refundable.

5. Delivery and availability

We use reasonable care to schedule and deliver approved reminders, but email delivery depends on third-party networks and recipient systems. PayerPing does not guarantee payment, delivery, or a particular recovery time. Safety checks may skip or stop a reminder rather than risk sending it incorrectly.

6. Liability

Nothing excludes liability that cannot legally be excluded. Subject to that, neither party is liable for indirect or consequential loss. Our aggregate liability relating to the service is limited to the fees paid for the service during the six months before the event giving rise to the claim.

7. Ending the service

You may cancel the subscription through the billing portal. We may suspend or terminate access for material breach, non-payment, unlawful use, security risk, or serious deliverability abuse. Clauses intended to survive termination, including payment, liability, and data obligations, will continue.

8. Law and contact

These terms are governed by the laws of England and Wales, and its courts have exclusive jurisdiction. Questions about the service can be sent to the support address in your account or service order.