Clear responsibilities make safer reminders.

1. Business service

PayerPing is provided for business use, not personal or household debt collection. By creating an account or purchasing a plan, you confirm that you have authority to act for the subscribing business.

You must be at least 18 years old to use the PayerPing native mobile app. Parental permission does not make an under-18 user eligible. This rule applies to people using the app, not to the ages of payers in your records. You remain responsible for the lawfulness of every payer record and reminder.

2. Your invoices and instructions

You are responsible for ensuring that:

• Every invoice is genuine, accurate, due from the named payer, and lawfully pursued, including when the payer is a private individual.
• Payer contact details and payment instructions are current and were obtained lawfully.
• You review the complete reminder sequence before activation.
• You promptly pause or mark an invoice paid, cancelled, or disputed when circumstances change, and act on requests to stop reminders. You monitor replies yourself because PayerPing does not read your inbox.

3. Acceptable use

You must not use PayerPing for harassment, disputed consumer debt, misleading demands, unlawful marketing, sanctions evasion, or messages that impersonate a court, solicitor, enforcement authority, or the payer. We may suspend sending where activity threatens recipients, deliverability, another customer, or the service.

4. Subscription and payment

Plans are billed monthly in advance at the price shown at checkout. Plan capacity and features are described on the pricing page. You can manage or cancel through the billing portal; cancellation normally takes effect at the end of the paid period. For purchases using Stripe Managed Payments, Stripe acts as merchant of record as identified at checkout and on your receipt. Its applicable buyer terms and refund policy govern that purchase and take precedence over any more restrictive seller policy. Contact us or the support channel on your receipt to request a refund. Stripe may issue refunds under its policy, including within 60 days of purchase; this is not a promise that every request qualifies. Nothing in these terms limits mandatory legal rights.

5. Delivery and availability

We use reasonable care to schedule and deliver approved reminders, but email delivery depends on third-party networks and recipient systems. PayerPing does not guarantee payment, delivery, or a particular recovery time. Safety checks may skip or stop a reminder rather than risk sending it incorrectly.

6. Liability

Nothing excludes liability that cannot legally be excluded. Subject to that, neither party is liable for indirect or consequential loss. Our aggregate liability relating to the service is limited to the fees paid for the service during the six months before the event giving rise to the claim.

7. Ending the service

You may cancel the subscription through the billing portal. We may suspend or terminate access for material breach, non-payment, unlawful use, security risk, or serious deliverability abuse. Clauses intended to survive termination, including payment, liability, and data obligations, will continue.

8. Law and contact

The PayerPing service is supplied by Right Cyber UK Limited, registered in England and Wales (company number 17307435), with a registered office at 41 Northampton Road, Bromham, Bedford, England, MK43 8PB. These terms are governed by the laws of England and Wales, and its courts have exclusive jurisdiction. Questions about the service can be sent to info@payerping.com.

9. Data-processing terms and scope

For personal data you supply for invoice reminders, your subscribing business is the controller and the PayerPing supplier identified above is your processor. Sections 9–15 govern that processing under applicable data protection law, including the UK GDPR and Data Protection Act 2018 and, where it applies, the EU GDPR. Your rights include giving lawful instructions and requesting assistance, information, return or deletion as described below. You are responsible for a lawful basis, appropriate notices, data accuracy and the instructions you give us.

The subject matter is managing and sending your business invoice reminders. Processing includes receiving, storing, organising and displaying records, preparing and sending approved messages, recording delivery and suppression, providing support and exports, and returning or deleting data. It lasts while we provide the service and during the instructed return or deletion process in section 14.

• People concerned: individual payers, sole traders and business contacts at your customers or suppliers, and people whose sender or reply details you provide.
• Data concerned: names, business and email contact details, payer notes, invoice references, amounts, dates, payment instructions and links, reminder content and schedules, sender identity and connection credentials, delivery identifiers, outcomes and suppression records.
• Do not submit special-category personal data or criminal-offence data. The service does not read your inbox, negotiate debts or receive your payers' invoice payments.
• We separately determine the purposes of our own account administration, subscription billing, legal acceptance, security and abuse-prevention records as described in the privacy notice. That does not authorise unrelated reuse of your payer or message content.

10. Your documented instructions

We will process your personal data only on your documented instructions, including for international transfers, except where applicable data protection law permits processing required by law without your instructions. For the UK GDPR this exception concerns UK law; for the EU GDPR it concerns Union or Member State law. In that case we will tell you of the legal requirement before processing unless the law prohibits that notice. These terms, the records and settings you enter, your exact message approvals and authenticated written requests to info@payerping.com form your instructions. We will immediately tell you if, in our opinion, an instruction infringes applicable data protection law and pause the affected instruction while it is resolved.

Choosing to connect your Microsoft or Google account instructs us to use it for the supported sending function. You remain responsible for your relationship with that mailbox provider. Replies and invoice payments go directly to your business; you must record paid, disputed or cancelled invoices in PayerPing.

11. Confidentiality and security

We will limit access to authorised people who need it for the service and are bound by confidentiality duties, whether contractual or statutory. We will maintain technical and organisational measures appropriate to the risk as required by Article 32 of the UK GDPR and, where applicable, the EU GDPR, including measures for confidentiality, integrity, availability, recovery and assessment of their effectiveness.

Application controls include organisation-scoped access, encrypted stored mailbox credentials, exact reminder approval, suppression and duplicate-send safeguards, and removal of customer content from diagnostic events.

12. Service providers and transfers

You authorise our use of the following providers for their relevant processing: Vercel for application hosting; Neon for database storage; Inngest for scheduled work; Postmark for service email and delivery events; Clerk for account authentication; Sentry for redacted error and reliability diagnostics; Zoho Desk for support requests you submit; and Backblaze B2 for encrypted backups. Stripe separately handles PayerPing subscription billing. Optional website analytics and your own connected mailbox provider are described in the privacy notice; they are not authorised to reuse your invoice content for analytics.

Where we appoint a sub-processor to process your personal data, we will require a written contract imposing equivalent data-protection obligations and remain responsible to you for its performance of those obligations. Before adding or replacing a sub-processor, we will notify your account contact of the intended change and give you a reasonable opportunity to object on data-protection grounds before the affected processing starts. We will address an unresolved objection with you, including stopping the affected processing where necessary.

Processing may involve countries outside the UK. We will make a restricted international transfer only on your documented instructions and with the mechanism and safeguards required by applicable data protection law. You may request the relevant processing locations and transfer arrangements through the contact above.

13. Rights requests and incident assistance

Taking account of the processing and information available to us, we will provide appropriate technical and organisational assistance for your responses to individuals' rights requests and your obligations concerning security, breach assessment and notification, data-protection impact assessments and prior consultation with the competent supervisory authority, including the ICO where applicable. We will promptly pass on a request concerning your records and act on your instructions rather than decide it for you, unless law requires otherwise.

We will notify you without undue delay after becoming aware of a personal-data breach affecting data we process for you, provide available information to help you assess and meet your obligations, and supply further information as it becomes available. Contact info@payerping.com for requests or incidents. You remain responsible for your own duties as controller.

14. Return, deletion and retained records

When processing for you ends, we will, at your choice, return or securely delete the personal data processed on your behalf and delete remaining copies except for storage required by law to the extent permitted by applicable data protection law. For the UK GDPR this exception concerns UK law; for the EU GDPR it concerns Union or Member State law. An owner can export current organisation records from Settings and contact us to arrange closure and the scope of return or deletion. Cancelling a subscription alone is not a deletion request. We will identify any legally required retention and keep that data protected and limited to that requirement.

Requests for closure, provider reconciliation and deletion are handled by an operator. Deletion requires a scoped review and separate handling of retained records and provider copies. We will record the requested scope, retained categories and reasons, provider actions and completion status. Where immediate removal from a backup is not practicable, we will put the data beyond further use, protect it until the applicable deletion cycle and tell you the residual scope and timetable. If a backup is restored, the deletion must be reapplied before the restored data is used. We will not report complete erasure while relevant copies remain.

Our own necessary billing, legal-acceptance and security records remain subject to their separate purposes and applicable retention obligations. This is not a blanket right to keep the invoice content we process on your behalf or to postpone a valid rights request.

15. Information and audits

We will provide the information needed to demonstrate compliance with these processing obligations and allow and contribute to audits and inspections by you or an auditor you appoint. We will agree practical arrangements that protect other customers' data and service security without preventing the required audit. These processing terms continue for as long as we hold data on your behalf. Nothing in the service terms restricts either party's mandatory duties or individuals' rights under applicable data protection law.